1       Order Processing, Medical Review and Dispensing Procedures

1.1   All orders placed through the Celerevive platform are subject to a structured compliance, medical, and payment verification process prior to fulfilment. Submission of an order constitutes a request for product consideration only and does not constitute final acceptance, confirmed sale, or guaranteed supply. Orders involving prescription medication, compounded products, or regulated healthcare substances will only proceed once all required medical assessments, prescription approvals, payment confirmations, and legal compliance checks have been successfully completed.

 

1.2   Upon receipt of an order, customers may be required to complete a confidential medical questionnaire, submit supporting medical documentation, or participate in a consultation with a licensed healthcare professional where applicable. Following medical review, a prescribing practitioner will determine, at their sole professional discretion, whether treatment is appropriate. Where approved, the prescription will be processed and forwarded for lawful dispensing and fulfilment through authorised pharmacy channels or approved suppliers.

 

 

1.3   Celerevive reserves the right to delay, cancel, or reject any order due to medical ineligibility, regulatory restrictions, stock limitations, prescription concerns, suspected fraud, payment verification issues, or other lawful business considerations. In such cases, customers will be notified accordingly, and any applicable refunds will be processed subject to this Policy.

 

1.4   Orders for compounded or patient-specific products are typically custom-prepared for the individual customer and may involve specialised preparation, packaging, and handling requirements. Once an order has entered the compounding, dispensing, or shipping phase, it may become non-cancellable and non-refundable except where legally required. Typical end-to-end timelines include 3–7 business days after approval (subject to stock and courier). Complex compounded items may take longer.

 

 

1.5   Estimated processing and fulfilment timelines are provided for convenience only and may vary depending on product type, medical approval turnaround, pharmacy operations, courier schedules, stock availability, and regulatory factors. Celerevive shall not be held liable for delays outside its reasonable control, including delays caused by third-party healthcare providers, pharmacies, or courier services.

2       Shipping and Delivery

2.1   Celerevive offers delivery services within approved service areas in accordance with applicable South African laws and healthcare distribution regulations. All orders are dispatched only after successful completion of all required medical approvals, prescription validations, payment clearance, and dispensing procedures. Delivery timelines provided on the website or during checkout are estimates only and are not guaranteed, as fulfilment may be affected by prescription approval times, compounding requirements, stock availability, public holidays, courier operations, and other external factors. We currently deliver to all major cities in South Africa. Remote areas may incur additional fees or longer delivery times.

 

2.2   Shipping fees, where applicable, will be clearly disclosed at checkout prior to final payment. Celerevive may apply flat-rate shipping charges, regional delivery fees, or promotional free-shipping offers at its discretion. Customers are solely responsible for ensuring that all delivery information provided is complete, accurate, and accessible. Celerevive shall not be held liable for failed deliveries, delays, losses, or additional costs arising from incorrect delivery details supplied by the customer. Please ensure someone is available to receive refrigerated or temperature-sensitive items. We are not responsible for deliveries refused or left unattended at your request.

 

 

2.3   Orders may be shipped using approved third-party courier providers selected by Celerevive based on product type, destination, and required handling standards. Tracking information will generally be provided once the order has been dispatched. Where orders contain multiple products, stock variations, or products supplied from different dispensing locations, Celerevive reserves the right to split shipments into multiple deliveries.

 

2.4   Certain healthcare or temperature-sensitive products may require specialised packaging, refrigeration, cold-chain logistics, or time-sensitive handling to maintain product safety and efficacy. Customers are responsible for promptly receiving, inspecting, and storing delivered products in accordance with all provided storage instructions immediately upon delivery. Signature may be required for high-value or controlled items.

 

 

2.5   Risk in the goods will pass to the customer upon lawful delivery to the nominated address, subject to applicable consumer protections under South African law. While Celerevive will take all reasonable steps to ensure proper packaging and dispatch, it shall not be liable for delays, losses, theft, or damages caused by third-party couriers once products are in transit, except where otherwise required by law or expressly provided for under this Policy. Signature may be required for high-value or controlled items.

3       Product Storage, Cold-Chain Responsibility and Customer Handling Obligations

3.1   Certain products supplied by Celerevive, including prescription medicines, compounded medications, peptides, injectables, biologics, temperature-sensitive products, and other healthcare items, may require strict storage, refrigeration, or specialised handling conditions to preserve product integrity, safety, and effectiveness. Celerevive will take reasonable measures to ensure that such products are appropriately packaged and dispatched in accordance with supplier, pharmacy, and regulatory requirements, including cold-chain measures where necessary.

 

3.2   Upon successful delivery, full responsibility for proper storage, handling, refrigeration, administration, and ongoing product integrity transfers to the customer. Customers are required to immediately inspect delivered goods upon receipt and follow all storage instructions, temperature requirements, expiry limitations, and usage guidelines provided with the product. Failure to adhere to these requirements may compromise product efficacy or safety and may void eligibility for replacement, refund, or support. Refrigerated items must be placed in a fridge (2–8°C) immediately upon receipt. Do not freeze unless specifically instructed.

 

 

3.3   Celerevive shall not be held liable for any degradation, contamination, spoilage, reduced efficacy, or damage resulting from customer negligence, delayed collection, failed receipt, improper refrigeration, incorrect storage, misuse, or use beyond product expiry. Customers are further responsible for ensuring that authorised individuals are available to receive deliveries where time-sensitive or refrigerated products are involved.

 

3.4   Where products are delivered in visibly damaged, tampered, or temperature-compromised condition, customers must notify Celerevive promptly in accordance with the reporting timelines set out in this Policy before using the product. Continued use of potentially compromised products may limit Celerevive’s ability to investigate or remedy the matter.

 

3.5   These storage and handling requirements are implemented to protect patient safety, maintain regulatory compliance, and ensure the lawful distribution of sensitive healthcare products.